All warranties are limited.
All warranties are limited. This means that the product if not a Vets Driveway Product warranty is cover under the manufacturer. The labor to install is not cover under the warranty. So any repairs due to manufacturer failures the labor must be compensated for any addition repairs of existing jobs under the warranty provided.
If you have chosen one of the Vets Driveway Co patented products under there warranty will include labor to areas only affected to the repair.
To find out what kind of warranty is for your project, they are listed on those webpages where the product is listed and described. They also state what you can and can not do. Restrictions and procedure after the project is completed.
This page is to inform you on how you can loose your warranty.
The following is not covered under any warranty or the ability to loose your warranty which is provided by Vets Driveway Co.
1: Any commercial vehicles from Trucks o f 1/2 ton or greater (other than customer vehicles), from delivery vehicles and maintenance vehicles of any kind.
2: Man-made like errors caused of damages to the driveway. Pivoting is biggest issue.
3: Mother nature of disasters that the National Weather Report considers a disaster, such as tornadoes, flooding, and earth quakes.
4: Pivoting of tires from personal vehicles. This is when the customer or guest, will turn the steering wheel in place on the driveway. The traction digs into the driveway causing the materials to weaken. Although from normal necessary situations, VETS will come out and make repairs 2 weeks after job was completed and fix this issue, you must notified that repairs are needed. Any issue in the future there after will require an additional fee. Make sure your lawn service understands to not pivot on the driveway, as this is not covered.
5: Careless use of start, stop and any other motions of the vehicle that would cause damages to the driveway.
6. Snow Removal. If commercial trucks are used, nothing bigger than a 1/2 ton and blades must be raised above the driveway by 1 inch. Salt must be chemical salt by Prestone - Driveway Heat, which is a concentrated ice melter or similar product. Rock Salt can be tracked onto your driveway from streets surrounding it. Best to power wash your driveway every Spring to be 100 sure you do not have any on your driveway. See that warranty is provided as it will state not harmful to asphalt driveways. Although rock salt will damage driveways we can repair following season, but the use of chemical salt will not be covered under warranty.
7: The use of any non-Vets Driveway Co services or materials without the consent of Vets Driveway Co, is used anywhere on the driveway will void the warranty for entire driveway.
8: Failure to follow the guidelines of immediate use after applying product, such as driving, walking, riding bikes, parking, animal and any other traffic during drying and curing time.
9: Hydro-pressure, when water rises into the project causing improper drying and curing. The Shifting of earth which can lead to cracks. The ground is being moved due to tree roots, underground natural streams, etc. This is consider an act of nature, and is not covered.
10. Customer must contact main number of any errors within 72 hours. After 72 hours if it was covered under warranty, is no longer covered. Why? Because it could of been something easy to fix, now you let the error go on for weeks, maybe even months and now the problem is larger than before.
11: All warranties are voided if agreed compensation for the project is not for filled. Even if legal action is required and Vets Driveway Co is awarded loss compensation, your contract is voided of all warranties. We do not want any of our service to end up in court, so we are very customer oriented, and will do our best to make the situation where the customer is satisfied.
12: Customer files a unwarranted complaint with BBB or Attorney General Offices. We have had 2 of these customers who both violated the terms and conditions of the application of products, unknown to us was a failure in product from the manufacturer, but we still do best to fix the situation, and behind our backs filled false complaints. Keep in mind out of 2,500 customers, only 2 complaints. We no longer use the product that lead to these complaints. We had 4 other customer that we used the same product and we replaced with another product. Some of those customers I use currently for references.
13: If project is halted or, is not completed by customer doing, full payment is due, even if we do not complete the project. Halting the project disrupts the process, and allows areas that may need additional attention could become worse by elements of weather. It is best to allow us to complete the project first.
14: Liquid Asphalt or New construction require seal coats after the project is complete to keep warranty in place. New construction is required within the first year, then a follow up on after 3 years of the project. Liquid Asphalt is an annual seal coat. Failure to follow these procedures will end the warranty all together, if if by a few months of delaying the process.