All warranties are limited.
All warranties are limited. This means that the product if not a Vets Driveway Product warranty is cover under the manufacturer. The labor to install is not cover under the warranty. So any repairs due to manufacturer failures the labor must be compensated for any addition repairs of existing jobs under the warranty provided.
If you have chosen one of the Vets Driveway Co patented products under there warranty will include labor to areas only affected to the repair.
To find out what kind of warranty is for your project, they are listed on those webpages where the product is listed and described. They also state what you can and can not do. Restrictions and procedure after the project is completed.
This page is to inform you on how you can loose your warranty.
The following is not covered under any warranty or the ability to loose your warranty which is provided by Vets Driveway Co.
1: Any commercial vehicles from Trucks o f 1 ton or greater (other than customer vehicles), from delivery vehicles and maintenance vehicles of any kind.
2: Man-made like errors caused of damages to the driveway. Pivoting is biggest issue.
3: Mother nature of disasters that the National Weather Report considers a disaster, such as tornadoes, flooding, and earth quakes.
4: Pivoting of tires from personal vehicles. This is when the customer or guest, will turn the steering wheel in place on the driveway. The traction digs into the driveway causing the materials to weaken. Although from normal necessary situations, VETS will come out and make repairs 2 weeks after job was completed and fix this issue, you must notified that repairs are needed. Any issue in the future there after will require an additional fee. Make sure your lawn service understands to not pivot on the driveway, as this is not covered.
5: Careless use of start, stop and any other motions of the vehicle that would cause damages to the driveway.
6. Snow Removal. If commercial trucks are used, nothing bigger than a 1/2 ton and blades must be raised above the driveway by 1 inch. Salt must be chemical salt by Prestone - Driveway Heat, which is a concentrated ice melter or similar product. Rock Salt can be tracked onto your driveway from streets surrounding it. Best to power wash your driveway every Spring to be 100 sure you do not have any on your driveway. See that warranty is provided as it will state not harmful to asphalt driveways. Although rock salt will damage driveways we can repair following season, but the use of chemical salt will not be covered under warranty.
7: The use of any non-Vets Driveway Co services or materials without the consent of Vets Driveway Co, is used anywhere on the driveway will void the warranty for entire driveway.
8: Failure to follow the guidelines of immediate use after applying product, such as driving, walking, riding bikes, parking, animal and any other traffic during drying and curing time. Understand some jobs you can not park on for several weeks, or leaving a vehicle parked in the same spot for more than 72 hours (Ez-Street asphalt) for example.
9: Hydro-pressure, when water rises into the project causing improper drying and curing. The Shifting of earth which can lead to cracks. The ground is being moved due to tree roots, underground natural streams, etc. This is consider an act of nature, and is not covered.
10. Customer must contact main number of any errors within 72 hours. After 72 hours if it was covered under warranty, is no longer covered. Why? Because it could of been something easy to fix, now you let the error go on for weeks, maybe even months and now the problem is larger than before.
11: All warranties are voided if agreed compensation for the project is not for filled. Even if legal action is required and Vets Driveway Co is awarded loss compensation, your contract is voided of all warranties. We do not want any of our service to end up in court, so we are very customer oriented, and will do our best to make the situation where the customer is satisfied.
12: Customer files a unwarranted complaint with BBB or Attorney General Offices. We have had 2 of these customers who both violated the terms and conditions of the application of products, unknown to us was a failure in product from the manufacturer, but we still do best to fix the situation, and behind our backs filled false complaints. Keep in mind out of 2,500 customers, only 2 complaints. We no longer use the product that lead to these complaints. We had 4 other customer that we used the same product and we replaced with another product. Some of those customers I use currently for references.
13: If project is halted or, is not completed by customer doing, full payment is due, even if we do not complete or even start the project. Halting the project disrupts the process, and allows areas that may need additional attention could become worse by elements of weather. It is best to allow us to complete the project first.
14: Liquid Asphalt or New construction require seal coats after the project is complete to keep warranty in place. New construction is required within the first year, then a follow up on after 3 years of the project. Liquid Asphalt is an annual seal coat. Failure to follow these procedures will end the warranty all together, if by a few months of delaying the process.
15. Failure of Product, we understand this is not your fault, but with our limited warranty we will not cover the cost of the fail product, unless it a product of this company like LA Rubberized or Grit-solid. We will go to battle for you and attempt to get the manufacturer to reimburse or replace the product. Most cases they replace the product. Another way is to pay for the materials again, and when the replacement is provided, we can likely return those items back to a box store or plant where we received the items. Items like ready mix or other concrete and asphalt. Those jobs may need to be completely replaced and will need to wait for the manufacturer to cover the product before any repairs or replacement can be done. Our Labor is completely no charge with the limited warranty. If this a new construction such as asphalt or concrete the cost to remove failed project is not covered under warranty. Some work is completed by sub-contractor and depending on there policies some of this cost can be presented.
BREACH OF CONTRACT & SITUATIONS THAT THIS COMPANY IS NOT RELIABLE FOR.
I wish life could be simpler, but some customers have to ruin it for the rest of us. I have to be the jerk here and put out, the what ifs.
DISCLOSURE: Customers Who fail to read and follow the contract & Follow the requirement in the contract under the Disclosure that they are to read the web page reference to there protect including the warranty page.
DEPOSITS: Can't be any simpler that want the contract states reference to what the levels of the deposit are to happen in order. Most contractors want 50% down at signing of the contract. I do not think that is fair to ask of someone. So I require only 25% down. The 2nd deposit is 50%, but this when we are on the job site with all our equipment and personnel for the job.
The remaining amount is different. If there are materials that we are getting like concrete, we recommend that you pay them directly from the remaining 25%. This way you know that this is paid. If you want us to do that we can. You will have to pay us the remaining 25% that day. If not we put a stop payment on the check to the concrete company. AS the contract states 25% is due on completion which is always the last day when pouring concrete.
What will happen is that concrete company will be mad at us, but legal will not beadle to get there money. So they put a lien on your property which will destroy any credit you have built up. So we recommend you pay the concrete company directly.
Rain in St.Louis! In no way is Vets Driveway Co LLC reliable for delays that are effected by weather. Most projects require the area to completely dry. So if it rains, not only is your job that is now delay, so is another customers, or more Therefore getting to your job may take even longer. If you property holds water therefore will take even longer. It's the customer responsibility to make efforts to keep the water off the project. Either by covering with tarps or having water pumps. It is an additional cost if we provided these services as it inconvenience for us to babysit your property. $250 for plastic cover, $50 daily pump rental, $150 each time we have to come out to remove tarps for project to dry, or to cover because of rain. This is logged by each day it rains on the St.Louis forecast of more than 30% chance of rain. This amount has to be paid prior to completion of project. Failure to pay is a breach of contract and services will remain on hold, and providing weather protection will stop.
Permits, getting a permit normally is not an issue. That's normally.. But certain city governments like City of St.Louis, Creve Couer and Kirkwood seem to have it out for contractors. The run around and requirements makes it impossible for small biz contractors to operate without additional cost and huge delays. These cities and possible others, Vets Driveway Co is not liable for. In most cases if approval can not be reached, the customer can try to obtain the permit. We will not do a job without the proper permit, if a permit is required. This not a necessary a breach of contract but efforts was attempted by us. In most cases will refund 75% of your deposit back if not true cost were obtained. If we do obtain permit, but because of the delay of the government requirements has now pushed the project beyond the time you wanted the job completed, and you use this as your excuse to breach the contract, no refunds will be provided.
Time Limit: We do not put down when a job will be completed. We have goals, but with unforeseen issues we are not liable for a completion date. If you expectations was for a date that was sooner than the actual completion date or that fact your job is completed yet, we are not liable for those delays. Be a sure we want to finish your job. We are here to make money, not communicate with you multiple time about the weather, permit issues or other reason why your job is not going as planned. We make our money in volume, plus we know if we do a good & fast job that you will not refer us out to others.
Customer Delays. I do not live with you, nor do I live down the street. If there is an issue going on that would prevent us from working that day, then you need to notify this company 12 hours in advance, even if that's 2 am in the morning. Otherwise every hour that we have to wait for whatever reason is $100 per hour. If we have rented equipment then it the pro-rate of that equipment per hour plus $100. If rental equipment has to be returned then the full cost plus The hourly $100 plus pick up and drop off fee of $100. Those fees are due that day. Otherwise service will be on hold until payment is made.